Fixing Internet Connection Problems
A home network is a great way to get all your devices connected to the internet. If any of those devices can no longer connect to the ...
Support Category: Internet
Sub-categories
Cable Modem Support (2)
Data Usage (10)
Email (3)
General Troubleshooting (1)
WiFi Support (3)
Steps for Better Home Wi-Fi Performance
If you are experiencing connection issues or slow speeds with your home wi-fi network try the steps below to improve wi-fi performance: ...
Understanding the Difference Between 2.4 GHz and 5
The primary differences between the two frequencies are the range (coverage) and bandwidth (speed) that the bands provide. The 2.4 GHz ...
Connecting a Device to Your In-Home WiFi
× Understanding Results Due to the numerous WiFi devices and configurations available, CableAmerica provides this information for ...
Troubleshooting Tips for ARRIS/Surfboard SBG6700
The following information applies to the ARRIS/Surfboard SBG6700. ARRIS/Surfboard SBG6700 Modem Light Status Power A solid light ...
Does data usage from other CableAmerica services l
The use of CableAmerica digital phone service will not count toward your data allowance. Use of Watch TV Everywhere service will count ...
How do I know how much data I have used?
CableAmerica provides a Data Usage Tool for you to monitor your monthly data usage and check your usage for the previous three months. ...
How is my internet data usage measured?
We measure usage in gigabytes. A gigabyte, or “gig” is one of the standard units to quantify data transferred between your ...
Does Wi-Fi usage count toward my usage?
If you access the Internet through your Wi-Fi home network using any type of device (including Smartphones), that access will be included.
Can anyone other than someone in my immediate hous
If you have not secured your Wi-Fi router/gateway, someone nearby with a computer or Wi-Fi enabled device could access your home ...