How Do I Troubleshoot Slow Speeds

  • Is your Wifi router capable of delivering the speeds you are signed up for. (insert chart here)
  • Is your Wifi working to the best of its ability. If you live close to your neighbors you may need to change the broadcast channel your router is using. If it’s your own router consult with the manufacturers web page for more information regarding that device.
  • Check your connected smart home devices. Equipment like Wifi home security cameras, smart devices like Alexa, smart speakers, cloud based devices can affect your connection speed.
  • Software based backup programs such as Carbonite or Idrive can also affect your connection speeds.
  • Keep in mind your download speed can be slowed by a large amount of uploading, such as uploading large youtube videos.
  • If you are curious to how much data your account has used please check
  • Do to the high demand created by the COVID-19 “stay at home” orders some neighborhoods are experiencing high network loads. We ask that to make sure we can provide the best experience to our home workers and students we have been asking our customers to disable ‘autoplay’ next episodes on their Netflix and other streaming accounts and suspend automatic Xbox and playstation updates. Please feel free to use these services please continue to do so, but if you are away from your device to implement these changes.
  • If you feel that you cannot identify why your connection has slowed please contact our help desk : 866-871-4492 or
  • Are you experiencing slow speeds over a wifi connection? If so check the wifi standard you router is using. If it is more then a few years old you may have a bottleneck at your router.
  • Check to make sure any attached devices like an Xbox or PlayStation isn’t updating while testing your connection.



802.11a 54 Mbps is the maximum, but usually 6 to 24 Mbps 5 GHz Not compatible with b or g networks. This is one of the oldest standards, but still in use by many devices today.
802.11b 11 Mbps 2.4 GHz Compatible with g networks. Really, g was made to be backwards compatible with b to support more devices.
802.11d N/A N/A D isn’t really a network type of its own. It includes additional information like access point information and other information specified by different country’s regulations. Usually, this is combined with other networks like 802.11ad.
802.11g 54 Mbps 2.4 GHz The most popular network type. Its combination of speed and backwards compatibility makes it a good match for today’s networks.
802.11n 100 Mbps 2.4 and 2.5 GHz The fastest type of network. 100 Mbps is common, though speeds of up to 600 Mbps is possible under perfect conditions. It does this by using multiple frequencies at once and joining that speed together.


For some emergency cases (ie covid19) CableAmerica reserves the right to throttle some or all service tiers to ensure our network is capable of serving as many customers as we can at a satisfactory level.