Instructions to Reset Motorola 100U DTA (Digital Converter)

If you do not have a digital converter box provided by CableAmerica (pictured above) but have a digital television please consult the user manual for your television and start a channel scan to reload your cable channels.

Please follow these instructions to reset your Digital Converter. If Fix 1 does not work please try Fix 2. If you have more than one digital converter please follow the instructions to reset all converters before submitting the form below.

Fix 1

1. Turn on your television
2. Using the remote for your digital converter turn to Channel 28.
3. Leave the TV tuned to Channel 28 for at least 15 minutes. The screen should turn dark.
4. After 15 minutes press the UP button on the remote control and your TV channels should start to load.

Fix 2

1. Turn on your television
2. Locate the Info button on the DTA remote control
3. Press and hold the Info button until a Diagnostic Screen appears
4. As soon as the Diagnostic Screen appears enter the code 1379 using your remote control (this needs to happen within 3-4 seconds of the Diagnostic Screen appearing)
5. If the code was accepted the digital converter box will reset
6. If the box does not reset repeat steps 3 and 4
7. After the box resets it will start scanning for channels
8. Once the channel scan reaches 15-17% you will see the following error message (pictured below): We’ve detected a problem activating your service. Please check the connections and if the problem is not resolved please contact your Cable Provider to restore service. We’re sorry for the inconvenience.
9. Once you receive the error message please leave your television on that screen and call 1.866.871.4492 and a representative will initialize your digital cable box. Once re-initialized your cable channels will appear on your television.