A home network is a great way to get all your devices connected to the internet. If any of those devices can no longer connect to the Internet from inside your home, try the easy solutions below to get up and running again.
Unplug the cable modem, then plug it back in
If you were able to surf the web but now you can’t, this may resolve your issue.
1. Close your Internet browser if it’s open.
2. Unplug the modem’s power cord.
3. Count to 15 – this lets the modem power down.
4. Plug the modem back in. 
5. Wait two minutes for the modem to initialize the connection. For more information about this process view Cable Modem Support
6. Open your web browser. Then try to open a reliable web page, such as www.google.com.
Still not connected? Try the next step.
Restart all Internet connections
Be sure to turn OFF your equipment in a specific order, then turn them back ON in the order below.
1. Turn off the computer directly connected to the WiFi device.
2. Unplug the modem’s power cord.
3. If a router is connected, unplug the router’s power cord.
4. Check for loose cables on the cable modem:
- Check the coaxial cable.
- Check the Ethernet cable.
5. Plug back in the modem.
6. Plug back in the router (if you’re using a router).
7. Wait two minutes for the modem to initialize its connection.
8. Turn on the computer.
9. Open your web browser. Then try to open a reliable web page, such as www.google.com.
Still not connected? Check the lights on your cable modem to determine if there may be an internet outage in your area. You can also contact the CableAmerica help desk at 1.866.871.4492.